Exchange and Return

The product I received does not fit my car; How is that possible?

First, check the following:

Are the item number on the package and the item number in your order confirmation the same? If so, you have received what you ordered. Read at the points below which may be the reason it doesn't fit. If not, sorry – we might have accidentally sent the wrong product to you. When you contact our customer service, we're going to fix this

Compare the year of construction and type of your car with the year of construction and type of product you ordered. If this does not match, the product is unfortunately not suitable for your vehicle and the wrong product has been ordered.

Use the manual and product photos on the website to check that you have received all the necessary parts.

Make sure you've received the correct manual: Compare the item number in the manual with the item number on your order confirmation. If these numbers do not match, you may have received the wrong manual - for which we apologise. The right manual can easily be downloaded in our webshop; you can also contact our customer service; we will be happy to email you.

Use the manual and product photos on the website to check that you have assembled the product correctly and in the correct order.

You did not assemble the product correctly. Our products are developed for one type of car and are first tested and assembled by ourselves so that we can be sure that the product meets all expectations. Only when this is the case, a product is included in our range.

If the right product has been delivered but does not fit, then, unfortunately, something does not go right when assembling. Please contact our customer service to make an appointment so that we can assemble the product for you for a fee.

I received the wrong product; What next?

Sorry, that's not the point, of course. When you contact our customer service team, we will make sure you have the right order in-house as soon as possible.

How can I return my order?

If a product does not meet your expectations, you may return it within 365 days of receipt, which is a one-year duration. Please contact our customer service so that they can create a return notification and email you a return label if necessary. The costs for this return label will be deducted from the purchase amount we refund after receiving and checking the product.

What is the cost for a return label?

Through our customer service, you can request a return label when you want to return a product. You can of course also arrange this directly with a DPD Pickup Parcel shop. The costs for this are identical to the shipping costs we charge. [t5]

Within Europe, we use the following shipping costs:

DPD/UPS/DHL Supplement remote area (islands)

Netherlands € 8 + € 12

Belgium € 9

Germany€ 9 + € 11

France € 14 + € 10

UK € 15 + € 25

Italy € 19 + € 18

Sweden € 22 + € 15

Switzerland € 35 + € 35

Austria € 13

Spain € 24 + € 41

Denmark € 14 + € 12

Luxembourg € 11

Monaco € 21

Poland € 22

Portugal € 31 + € 61

Slovenia € 26

Finland € 23

Greece € 44 + € 26

Hungary € 26

Norway € 35 + € 74

Slovakia € 26

Croatia € 35 + € 26

Ireland € 23

Lithuania € 26

Romania € 26

Cyprus € 70

Iceland€ 51

DPD Surcharge remote areas (islands)

Shipping costs outside Europe depends on the country and volume; for an exact quote, you can contact our customer service.

How can I return my product?

Preferably use the original packaging so that the risk of damage during transport is as small as possible. If you no longer have the original packaging or you can no longer use it, you can also return the item in another sturdy packaging. After you pack the product, you provide the package with a shipping label and write down the return number you received by email from us on the package. If you have received a return label from us, you can drop off the package at a DPD Pickup Parcel shop near you. If you have not requested a return label, you can arrange this directly with a DPD Pickup Parcel shop.

Can I see the status of my return somewhere?

Yes, this status can be seen in your Shop for Covers account. As soon as we start working on your return, you will receive a confirmation of this by email. By the way, when your product (according to Track & Trace) has arrived with us, it may take up to 72 hours before you receive a receipt by email. Did you return your package more than five days ago, but haven't heard back? Please contact our customer service.

How do I sign up for my return online?

You can email to [email protected] for this purpose.

Do I have to return a product myself, or can you pick it up?

When you want to return a product, you have to arrange it yourself (via a DPD Pickup Parcel shop).

Where can I find a DPD Pickup Parcel shop near me?

The nearest DPD Pickup Parcel shops can be found via this link: https://www.dpd.com.

How can I return a product?

1. Send an email to [email protected].

2. Make your product ready for shipping:

3. Pack it well and firmly, preferably in the original packaging because this reduces the risk of damage. If you no longer have the original packaging or you can no longer use it, you can also return the item in another sturdy packaging.

4. Make sure that you close the packaging correctly and that there is no (account) information visible on the box.

5. Provide the package with a shipping label or use (for a fee) the return label you have received from us; also note the return number you received from us visible on the package.

6. Send the package back via a DPD Pickup Parcel shop near you or drop off the package at our store in Vaassen.

What return options do I have?

You can exchange your (undamaged) product for another product within 365 days of receipt or ask us to refund the purchase amount; you can indicate this via our customer service. If you don't want to keep the item, but there are traces of use visible, we will look at the condition of the returned product to determine the depreciation and therefore the return amount. We will refund the purchase amount to your account within three business days. If you return the product after 365 days, you can only exchange it for another product; You won't get any money back.

Can I order or try a product 'on sight'?

This is possible, but make sure at all times that you try it carefully so that there are no traces of use. If you do not want to keep the item, but there are traces of use visible, we will look at the condition of the returned product to determine the depreciation and therefore the return amount.

Can I return my product in the store?

Yes, you can; We are open Monday to Friday from 9:00 a.m. to 5:00 p.m. In this case, you don't have to return your product online in advance, and of course, you don't have to pay shipping costs. The purchase amount will then be refunded to your account within three business days. If you want to exchange your return for another product, please pass it on to us so that we can order it for you if necessary.

Can I exchange my product in the store?

Yes, you can. Please remember to pre-order the desired product, so that we can prepare it for you.

What if I want to exchange my product for a cheaper product?

Then we will refund the (full) amount after receiving the return, and you can reorder the cheaper product. Unfortunately, we can't return the cash thus make sure you order products that will drain all your money that paid us.

What if I want to exchange my product for a more expensive product?

Then we will refund the full amount after receiving the return, and you can reorder the more expensive product. Unfortunately, it is not possible to pay by pin or cash.

Can I cancel my return notification?

If you have logged your return online but have not yet returned, you do not need to do anything. Your return will be automatically cancelled if you do not return the product within 14 days of registration. We register all incoming packages, and this information updates the list of return notifications, top form.

Can I return one of the products from my order?

Yes, it is; you can return each product from one order separately. Please contact our customer service where you can specify which product you want to return.

Will I get the full purchase amount back when I send something back?

In principle, it does, but this depends, among other things, on the condition in which you send the product back. For products that are returned in the original packaging, undamaged and unused, we refund the full purchase amount. In all other cases, we determine the possible depreciation based on the condition of the product.

Why do I get less money back for my returned product?

In that case, you probably didn't return your product in original condition or undamaged. Depending on the state of the product, we determine what the possible impairment is. We define this depreciation on two factors:

What does the product look like: is it damaged, does it have traces of use and how dirty is it?

Is the product complete?

Besides, when we payback, we also offset the costs we have to incur to be able to sell the product again. Think of repacking, taking clear pictures and a good description; these costs amount to € 7.50 per product and are deducted from the purchase price together with the depreciation. Of course, these costs are only calculated if the product has been received damaged by us.

Part of my order is missing; What next?

You can indicate this by sending an email to [email protected] within 365 days of receiving your order, clearly indicating which part is missing. Always write down the item number and tell how you want to be helped:

You want to receive the missing piece. In that case, you will have the missing part in the house within two weeks. If we are unable to deliver this part, we will contact you and exchange the complete product for you.

You want to receive a new product. If the product is in stock, you will have it in the house within a week while if the product is out of stock, we will communicate with you when it will be available.

What if my product is broken?

If the product breaks down within 365 days of purchase and not by its own hands, you can return the product free of charge; you will get a new product from us. If your product breaks down after 365 days after purchase, we will repair the product. You can return your broken product via our customer service and you will receive a return label from us free of charge.

What are your return terms?

Products can be reported online within 365 days of receipt. You must then return the product within 14 days of this notification. You can indicate whether you want to exchange the product or if you want your purchase amount back. To get the full purchase amount back, the product must preferably be returned in the original packaging, but in any case undamaged and unused. If these conditions are not met, we determine the possible depreciation based on the state of the product.

Can I return each product?

No, we will not return the following products: personalised, custom made or printed car covers and / or covers that are dirty or damaged.

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